Shipping policy

Shipping Policy

At Scentaura Hub, we’re committed to delivering your favorite fragrances safely and on time. Please review our updated shipping guidelines below:

1. Shipping Locations

We provide shipping across the UAE and international delivery to select destinations.
If your country isn’t available at checkout, kindly contact our Customer Support team for assistance.

2. Order Processing

  • All confirmed orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once dispatched, you’ll receive a shipping confirmation email with tracking information.

3. Estimated Delivery Time

  • Within UAE: 2–3 business days

  • International: 4–5 business days (depending on customs clearance)

Note: Delivery timelines are estimates and may vary due to weather conditions, customs procedures, or courier delays.

4. Shipping Charges

  • Shipping costs are automatically calculated at checkout based on your location and order weight.

  • Free shipping may apply during promotions or on qualifying orders.

5. Customs & Duties (International Orders)

For international shipments, customers are responsible for any customs duties, taxes, or additional import charges required by their local authorities.